Return & Refund Policy

Effective Date: August 1, 2026

At Silk Jaipur, we are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Window

You may request a return within 4 days of receiving your order.

To be eligible for a return:

• The product must be unused, unwashed, and unworn.
• All original tags, labels, and packaging must be intact.
• The item must be in its original condition.
• A valid Order ID or proof of purchase is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Products purchased during clearance or final sale.
• Customized or altered products.
• Used, washed, damaged, or worn items.
• Products without original tags or packaging.
• Free gifts or promotional items.

3. Damaged, Defective or Incorrect Product

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

To process your request, please provide:

• Order ID
• Clear images of the product
• Images of the package
• An unboxing video (mandatory for damaged, missing, or incorrect product claims)

After verification, we will arrange a replacement or issue a full refund.

4. Return Process

• Contact our customer support within 4 days of delivery.
• Once your request is approved, our courier partner will arrange a pickup (where available).
• If pickup is unavailable, you may be asked to ship the product to our return address.

Returns sent without prior approval may not be accepted.

5. Quality Inspection

All returned products will undergo a quality inspection after reaching our warehouse.

If approved, your refund or exchange will be processed.

If the returned item fails the inspection, it will be sent back to you and no refund will be issued.

6. Refund Policy

After successful inspection:

Prepaid Orders

• Refunds will be credited to the original payment method within 5–7 business days.

Cash on Delivery (COD) Orders

• Refunds will be processed via UPI or Bank Transfer within 5–7 business days after receiving your payment details.

The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

7. Exchange Policy

We offer exchanges only in the following cases:

• Wrong product received
• Damaged or defective product
• Size exchange (subject to stock availability)

Only one exchange per order is allowed.

8. Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been shipped, it cannot be cancelled. Eligible products may be returned according to this policy.

9. Return Shipping Charges

• If the return is due to our error (wrong, damaged, or defective product), Silk Jaipur will bear the return shipping charges.
• For size exchanges or customer preference returns, a return shipping fee may be deducted from the refund, where applicable.

10. Refund Exceptions

Refunds will not be issued if:

• The product is found used, washed, or damaged after delivery.
• Original tags or packaging are missing.
• The return request is raised after 4 days of delivery.
• The product does not pass the quality inspection.

11. Contact Us

For any return, refund, or exchange-related assistance, please contact our customer support team with your Order ID.